Why was my card not charged immediately?
We use an invoice system that is manually verified. Our tool sales department will email you the invoice between 8-2pm EST with a payment link. Typically you will receive it with in an hour of placing your order if it is during our open hours, or on the next business day. We use this system do to issues with shipping calculations (See next question)
Why does the Shipping Charge seem too high?
Our items can be very large and usually shaped (such as the large drip pans) leading to high costs of shipping. However in situations where there are items that can fit in the box with the we will combine them. Our site may calculate the price very high as it work only on Length x Width x Height and can not take into account hollow spots where we can put items, leading to the estimate showing the cost of 2 boxes instead of 1 Click Here To Read More About Dimensional Weight
Do you offer freight shipping?
Yes we do. Â You can also that you want freight shipping in the order notes. Â We will then contact our freight shipper and get a quote and email it to you. Â Getting the shipping quote may delay your shipment
 Why are some items on back order for so long?
The ice industry is very specialized, and so are many of our tools. Many are not mass produced and we are at the mercy of the manufactures. Some items take a while before the tools to make them are freed up, others manufactures may decide the item is not profitable enough to continue, leaving us scrambling to find a new manufacture